Shipping and Delivery

1. Local Australian Warehouse

1.1 All orders are shipped from our local Australian warehouse, ensuring faster delivery times and reliable service for our Australian customers.

2. Shipping Coverage and Delivery Times

2.1 We offer shipping services throughout Australia, including metropolitan areas, regional areas, and remote locations.

2.2 Estimated delivery times: a) Major metropolitan areas: 1-3 business days b) Other areas: 3-5 business days c) Remote areas: 5-7 business days

2.3 These delivery times are estimates and not guaranteed. Actual delivery times may vary due to factors beyond our control.

3. Shipping Fees

3.1 Standard shipping fee: AUD 15 for all orders under AUD 200. 3.2 Free shipping on orders over AUD 200. 3.3 Additional fees may apply for deliveries to remote areas, displayed at checkout.

4. Order Processing and Dispatch

4.1 Orders are typically processed within 1 business day of receipt. 4.2 Customers will receive a shipping confirmation email with tracking information once the order is dispatched from our local warehouse.

5. Delivery Details

5.1 Customers are responsible for providing accurate shipping addresses within Australia. 5.2 A signature may be required upon delivery for certain items. 5.3 If no one is available to receive the package, the courier may leave a card and attempt redelivery or hold the package at a local collection point.

6. Tracking Your Order

6.1 Tracking information will be provided via email once the order is shipped from our local warehouse. 6.2 Customers can track their orders using the provided tracking number on our website or the courier's website.

7. Delivery Issues

7.1 In case of any delivery issues (delays, damages, or lost packages), customers should contact our customer service team within 48 hours of the expected delivery date. 7.2 As we ship from a local warehouse, we can respond quickly to any delivery issues that may arise.

8. Failed Deliveries

8.1 If a package is returned to our local warehouse as undeliverable, we will contact the customer using the provided contact information. 8.2 Redelivery fees may apply for packages that need to be reshipped due to customer error or absence.

9. Shipping Restrictions

9.1 Certain products may have shipping restrictions due to their nature (e.g., items containing blades). These will be clearly indicated on the product page. 9.2 We comply with all Australian regulations regarding the shipping of restricted items.

10. Changes to Shipping and Delivery Terms

10.1 Zhang Xiaoquan Australia reserves the right to modify these shipping and delivery terms at any time. Changes will be effective immediately upon posting to our website.

For any queries regarding our shipping and delivery terms, please contact our customer service team at support@zhangxiaoquanaustralia.com.